Support channels
Email us at max@grassrootech.com. For account and login help, include the email address on your account and a short description of the issue. We aim to respond within a few business days.
What we can help with
- Account access and authentication questions
- Bug reports and feature requests
- General feedback about the service
Privacy and data requests
To request access to, correction of, deletion of, or a copy of your account data, email us at the address above with the subject line "Privacy request." We handle these as described in our Privacy Policy.
Important note
We cannot recover your master password or decrypt your vault contents. Never send your master password, passphrases, or any unencrypted vault data by email.